FAQ
Find answers to the most common questions:
What is Kalakaari.shop?Kalakaari.Shop is an online platform that showcases and sells a wide range of exquisite handmade items. Our collection includes unique stone art, intricate jute filigree work, beautiful crochet craft, mesmerizing mandala paintings, captivating pour art paintings and charming wooden planters. Each piece is meticulously crafted by skilled artisans, making them truly one-of-a-kind.
Are the items on Kalakaari.shop really handmade?
Yes, absolutely! At Kalakaari.Shop, we take great pride in offering only handmade products. Our talented artisans invest their time and skill to create each item with passion and dedication, ensuring the highest quality and individuality in every piece.
Do you ship internationally?
Yes, we offer international shipping to several countries. During the checkout process, you can select your country, and the shipping cost will be calculated accordingly. Please note that customs duties and taxes may apply, depending on your location, and these charges are the buyer's responsibility.
How long does it take to receive my order?
The delivery time may vary depending on your location and the artisan's location. Generally, it takes 1 to 2 weeks for domestic orders and between 2 to 4 weeks for international orders to arrive at your doorstep. Please refer to the individual product pages for more specific shipping information.
What if I receive a damaged item?
We strive to ensure that all items are well-packaged to prevent damage during transit. However, if you receive a damaged item, please contact our customer support team immediately at kalakaari.shop@gmail.com. We will gladly assist you in resolving the issue and arranging for a replacement or refund.
Can I return or exchange an item?
Yes, we accept returns and exchanges under certain conditions. If you are not satisfied with your purchase, you may return it within 14 days of receiving the item. Please refer to our Return Policy for detailed information on the process and eligibility criteria.
Do you offer customized orders?
We make every effort to display the colors and sizes of the items as accurately as possible. However, due to differences in monitors and lighting, there may be slight variations in color. Each item's size is mentioned in the product description to help you make an informed decision.
Is there a gift-wrapping option available?
Yes, we offer a gift wrapping option for most of our products. During the checkout process, you can select this option and add a personalized message if desired.